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Workflow

A workflow is a sequence of inter connected steps that carry out a process based task. A typical workflow contains four stages.

Requester -->Reviewer -->Approver --> Executer

Administrators have flexibility and choose the relevant steps for their enterprise. Not all enterprise might require all stages of the workflow. In addition, application allows 'super admin' to by pass the workflow if need be. Tasks that are waiting in stages are immediately notified to the right group via email. All task and stages auditable.

Stages of Workflow

Initially request is created by the requester. Requester is that one who raises a request for a particular action.
The created request will first come to the Review stage. Reviewer assesses the request, weighs its pros and cons, and offers recommendations.
Once reviewer reviews the request then that request will come to the approver stage, Who has the authority to finalize an action.
After getting the approval then the request goes to the Executor. Executor is that one who executes the approved action.

Highlights:

  • Ability to create up to four levels. Viz. Requester, reviewer, Approver and Executer.

  • System supports unlimited requests creation and approval. Everyone in the loop can view all requests except the 'Requesters'.

  • A complete history of all Active Directory actions executed along with the list of completed requests can be viewed in a single window. It is archived and retained for as long as you desire, or as stipulated by IT Compliance Acts.

  • Automation of request creation is made possible through 'Robo Requesters'. This feature automates the creation of requests through reports generated from Active Directory. This takes off the monotony in generating recurring requests.

Workflow technicians are the people who administrator has given access. The technicians can be added via help desk users screen.