A workflow is a sequence of inter connected steps that carry out a process based task. A typical workflow contains four stages.
Requester -->Reviewer -->Approver --> Executer
Administrators have flexibility and choose the relevant steps for their enterprise. Not all enterprise might require all stages of the workflow. In addition, application allows 'super admin' to by pass the workflow if need be. Tasks that are waiting in stages are immediately notified to the right group via email. All task and stages auditable.
Stages of Workflow
Workflow technicians are the people who administrator has given access. The technicians can be added via help desk users screen.